Terms of Use

These terms apply when you use our website Guldviva.com and when you purchase our jewellery and associated products from Guldviva.

All sales on this website are carried out by GV Scandinavia AB (Company reg. no. 556791-0418), a wholly owned subsidiary of Guldviva AB. You can find all our contact details [here].

HOW TO SHOP WITH US

To make a purchase, you must accept these terms and conditions. You do so by creating an account or providing your information at checkout. You must be at least 18 years old, and it must be legal for you to use our website and receive our products.

PRIVATE INFORMATION

Your username and password are confidential. Please make sure no unauthorised person can access them. If you suspect someone knows your login details, you should change them and notify us immediately.

PERSONAL DATA

Please refer to our [Privacy Policy] for full details. We use your personal data to process your purchases, improve our products, and provide you with relevant offers. With your consent, we may contact you via email, SMS or post with marketing communications and information.

ORDERS

When you place an order, you will receive an order confirmation from us. We reserve the right to refuse an order if we suspect fraud, if the product is unavailable, or due to technical errors.

PAYMENTS

We use Shopify Payments, Klarna, and Paytrail as our payment service providers. Payment can be made by debit/credit card, invoice, instalment plan, or Klarna account via Klarna Global. Invoice payment is only available in countries where Klarna Invoice through Klarna Global is offered. The invoice is administered and collected by Klarna AB, which is also the payment recipient. For a full list of countries where Klarna Global is available, please visit www.klarna.se. Card payments are verified using 3D-Secure.

Payment services via Paytrail are carried out and provided by Paytrail Oyj (Business ID: 2122839-7) in cooperation with banks and credit institutions. Paytrail Oyj will appear as the payee on your bank statement or card bill and will forward the payment to the merchant. Paytrail Oyj is authorised by the Finnish Financial Supervisory Authority as a licensed payment institution. For complaints or disputes, we kindly ask that you contact the service provider directly.

Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
paytrail.com/kuluttaja/information-om-betalning

DELIVERY

We will deliver your products to the address you provided at checkout. Delivery times can be found [here]. You are responsible for receiving your delivery and ensuring that the address you provide is correct.

FORCE MAJEURE

If an event beyond our control occurs—such as war, natural disasters, or technical failures—that prevents us from fulfilling our obligations, we may limit our responsibility in such cases.

COPYRIGHT

All rights to our products are owned by us.

LIABILITY

We are not liable for any losses or damages resulting from your use of our website or our products, unless caused by our own negligence.

UPDATES TO TERMS

We reserve the right to update these terms at any time. The updated terms take effect immediately upon being published on our website.

LINKS

Our website may contain links to external websites that we do not control. We are not responsible for the content or practices of those websites.